Please contact SLU’s Office of International Services for any situation or condition that jeopardizes your physical or mental health, safety, wellbeing, or program participation, and/or requires the intervention of program staff.
This may include, but is not limited to: civil disturbance, natural disaster, severe or prolonged illness or injury requiring hospitalization, disciplinary action, emotional or behavioral disorders, illegal actions (i.e. drug use), absence from program site, or academic probation.
If you are a family member or friend who has been contacted by a SLU student about an emergency, and it is unclear whether or not the onsite staff are aware of the situation, please contact the Saint Louis University Office of International Services.
Saint Louis University Office of International Services (St. Louis)
1-314-977-2318 (Monday-Friday, 8:30 a.m.-5 p.m.)
1-314-977-3000 (after hours)
Saint Louis University Madrid Student Life Office (Madrid)
34-915-545-858 (Monday-Friday, 9 a.m.-7 p.m.)
34-638-763-758 (after hours)
Health Emergencies: GeoBlue Health Insurance 24/7 Emergency Assistance
1-610-254-8771 (from outside the United States)
In an emergency, seek appropriate medical care directly, and then call GeoBlue. Students are advised to contact GeoBlue within 24 hours, in the event of an emergency.
Office of Overseas Citizens Services (U.S. Department of State)
1-202-501-4444 (from outside the United States)
Center for Disease Control and Prevention International Traveler's Hotline
What Information to Share
If an emergency call is necessary, please provide as much information as possible:
- Your name
- Country and program of study
- Student(s) names
- Date and time of occurrence/condition
- Description of occurrence/condition
- Action taken thus far
- Action requested of officer (if appropriate)
- Return contact information
Political, Social or Natural Emergencies
In the event of a political, social or natural emergency, the Office of International Services will be in close contact with the onsite staff and/or U.S. program contact for any study abroad program offered through Saint Louis University.
The on-site staff will in turn seek advice from the local authorities and the U.S. consulate or embassy nearest the program location. Assistance will be managed in coordination with our medical and security insurance provider.
Parents, friends and family are asked to communicate with the study abroad staff to allow on-site staff to focus on working with students and local officials.